Secrets of Successful Customer Onboarding
|Date / Time:
|| Audio Conference|
Many companies do not provide an orientation to new customers. This results in customer confusion, lack of customer activation, and eventually leads to customer attrition and negative word of mouth, which can damage a company's value proposition.
This live audio conference will help you understand the secrets of successful onboarding, and how to work with marketing and customer operations to design and implement an effective onboarding program. We will explain the how-to's of designing a customer onboarding process and will provide you with helpful tips to ramp up your customer onboarding initiative quickly.
- Why Is Customer Experience the New Strategic Differentiator?(The Shift Toward Customer Authenticity and Trust)
- What Is Customer Onboarding?
- Operationalizing Customer Onboarding
- The Interrelationship Between Solution Architects and Customer Success Managers
- Avoiding the Potholes – Tips for Successful Implementation
Art Hall was a Dreamforce 2012 conference speaker, 2011 1to1 Media and Gartner Judge for CRM Efficiency and Customer Experience Management for Americas and EMEA, President, Customer Relationship Management Association (CRMA), Atlanta Chapter, 2007 Customer Champion recognized by 1to1 Media a division of Peppers &Rogers and a Frost &Sullivan Advisory Board Member.
Who Should Attend
This teleconference is designed for sales managers, directors, account managers, presidents, vice presidents, account executives, analysts, consultants and other sales professionals.
Cannot Attend The Live Presentation?
This presentation is also available in a recorded format, in CD version, as shown in the pricing options below.
|About Webcasts / Audio Conferences / Podcasts:|
Webcasts, audio conferences, and podcasts are presentations that you
attend via the Internet, phone, or mobile device at a specified date and time for "live" versions, or at your convenience for "recorded" and "On-Demand" versions.
versions are interactive, meaning that participants can ask questions in real time, plus are a very cost-effective form of training because 1) you receive fast, convenient learning without
any out-of-office time; 2) you can invite as many colleagues as you'd like to listen in on a single phone line; 3) you incur no travel expenses; and 4) you and your colleagues are back
at work immediately after the session ends!
And though with recorded versions you do lose the ability to ask questions, you gain the ability to hear the presentation numerous
times and to share it with others in your office.
Handout materials and the phone number for live presentations are made available to you prior to the event via email from the
presenter and from the "MyAccount" link on the menu bar. Copies of the presentations are included with recorded versions.
|About The Provider:
||Lorman Education Services has provided educational seminars and online training for professionals since 1987.
Since then, we've kept thousands of professionals in the United States and internationally current on the most pressing topics in a rapidly changing marketplace of ideas. Like you, we understand the need for concise, accurate information.
That understanding underlies each Lorman course, presenting the latest information on the laws and regulations critical to your organization's successful daily operations.
Moreover, each course receives our painstaking attention to be certain both the faculty and participants receive the individual attention necessary to achieve maximum benefit from the materials.
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