provides CE (continuing education), professional development, and designation study courses for Sales Professionals
Course/Product Description

Secrets of Successful Customer Onboarding

Date / Time: Recorded
Format: Audio Conference

Many companies do not provide an orientation to new customers. This results in customer confusion, lack of customer activation, and eventually leads to customer attrition and negative word of mouth, which can damage a company's value proposition.

This live audio conference will help you understand the secrets of successful onboarding, and how to work with marketing and customer operations to design and implement an effective onboarding program. We will explain the how-to's of designing a customer onboarding process and will provide you with helpful tips to ramp up your customer onboarding initiative quickly.

Learning Objectives

  • Why Is Customer Experience the New Strategic Differentiator?(The Shift Toward Customer Authenticity and Trust)
  • What Is Customer Onboarding?
  • Operationalizing Customer Onboarding
  • The Interrelationship Between Solution Architects and Customer Success Managers
  • Avoiding the Potholes – Tips for Successful Implementation


Art Hall was a Dreamforce 2012 conference speaker, 2011 1to1 Media and Gartner Judge for CRM Efficiency and Customer Experience Management for Americas and EMEA, President, Customer Relationship Management Association (CRMA), Atlanta Chapter, 2007 Customer Champion recognized by 1to1 Media a division of Peppers &Rogers and a Frost &Sullivan Advisory Board Member.

Who Should Attend

This teleconference is designed for sales managers, directors, account managers, presidents, vice presidents, account executives, analysts, consultants and other sales professionals.

Cannot Attend The Live Presentation?

This presentation is also available in a recorded format, in CD version, as shown in the pricing options below.

About Webcasts / Audio Conferences / Podcasts:

Webcasts, audio conferences, and podcasts are presentations that you attend via the Internet, phone, or mobile device at a specified date and time for "live" versions, or at your convenience for "recorded" and "On-Demand" versions.

The live versions are interactive, meaning that participants can ask questions in real time, plus are a very cost-effective form of training because 1) you receive fast, convenient learning without any out-of-office time; 2) you can invite as many colleagues as you'd like to listen in on a single phone line; 3) you incur no travel expenses; and 4) you and your colleagues are back at work immediately after the session ends!

And though with recorded versions you do lose the ability to ask questions, you gain the ability to hear the presentation numerous times and to share it with others in your office.

Handout materials and the phone number for live presentations are made available to you prior to the event via email from the presenter and from the "MyAccount" link on the menu bar. Copies of the presentations are included with recorded versions.

About The Provider: Lorman Education Services has provided educational seminars and online training for professionals since 1987.

Since then, we've kept thousands of professionals in the United States and internationally current on the most pressing topics in a rapidly changing marketplace of ideas. Like you, we understand the need for concise, accurate information.

That understanding underlies each Lorman course, presenting the latest information on the laws and regulations critical to your organization's successful daily operations.

Moreover, each course receives our painstaking attention to be certain both the faculty and participants receive the individual attention necessary to achieve maximum benefit from the materials.
More Info: Contact Us For More Information
Share This: Share on Facebook

Share on Twitter

Share on Google+

Critical Selling Sales Training Seminar
Critical Selling Sales Training Seminar

How To Deliver Exceptional Customer Service
How To Deliver Exceptional Customer Service

Coaching With Confidence Workshop
Coaching With Confidence Workshop

Business Writing For Results Seminar
Business Writing For Results Seminar

Critical TeleSelling Sales Training Seminar
Critical TeleSelling Sales Training Seminar

Team-Building, Mentoring, And Coaching Skills For Managers &Supervisor
Team-Building, Mentoring, And Coaching Skills For Managers &Supervisor

Basic Supervision
Basic Supervision

Bud To Boss New Supervisor Training Seminar
Bud To Boss New Supervisor Training Seminar 5755 North Point Parkway, Suite 228 | Alpharetta, GA 30022 | 770-410-0553 |
Copyright 2018 | Web Site Development by OTAU