TheSalesTrainingCenter.com provides CE (continuing education), professional development, and designation study courses for Sales Professionals
Course/Product Description
Title:

Telephone Skills Training Seminar

SKU:SM-1003051
Format: In-Person Seminar
Find A Class Near You: View Dates And Locations For This Seminar
Description:

Telephone Skills Training Seminar

In sales, the telephone is often your very first chance to make an impression on a new prospect.

Our hands-on seminar will teach you how to build and maintain positive working relationships with customers over the telephone, increasing sales and customer satisfaction.

You will learn:

  • Working with Each Customer
  • Buying Styles
  • Handling Irate Customers
  • Telephone Strategies
  • Asking Questions
  • Listening
  • Features - Advantages and Benefits
  • Closing

The Course Structure

The seminar combines theory, practice, and personal feedback through our unique scenario-based methods.

The instructors and attendees will examine facts, opinions, attitudes, and emotions that either inhibit or enhance effectiveness on the telephone.

Participants will learn about themselves and their customers, but most importantly they learn how to deal with different types of customers.

As a participant, you will conduct two mock telephone calls to begin your mastery of proven telephone techniques.

Instructors portray your customers as defined and structured by your manager. Each instructor awards "The Order" to the attendee that successfully met his or her expectations as a prospect or customer.

The telephone calls are digitally recorded and the digital voice recording becomes property of the attendee for using for refresher training.

Agenda

First Day

8:00 - 9:00 Introduction
9:00 - 9:15 Break
9:15 - 10:15 Understanding Your Style - Assertiveness
10:15 - 11:15 Understanding Your Style - Responsiveness
11:15 - 12:30 Recognizing Styles in Others
12:30 - 1:15 Lunch
1:15 - 2:15 Recognizing Styles via Telephone
2:15 - 3:00 Asking Questions
3:00 - 3:30 First Call Discussion - Tailoring the Scenario
3:30 - 3:45 Break
3:45 - 4:30 First Telephone Call (Recorded)
4:30 - 5:30 Review of First Telephone Call

Second Day

8:00 - 8:30 Being Different via Phone
8:30 - 9:30 How Customers Buy
9:30 - 10:00 Listening
10:00 - 10:15 Break
10:15 - 10:45 Ten Telephone Strategies
10:45 - 11:30 Handling Objections
11:30 - 12:30 Handling the Irate via Telephone
12:30 - 1:15 Lunch
1:15 - 2:00 Features ~ Advantages ~ Benefits
2:00 - 2:30 Closing
2:30 - 3:30 Second Telephone Call (Recorded)
3:30 - 4:45 Review of Second Telephone Call
4:45 - 5:00 Awarding of The Order

Times and Dates

This two-day seminar is held on the times and dates posted herein.

About The Provider: Sales Concepts provides sales training seminars and programs, public sales training, customized sales training, trade show sales training, phone sales training and individual training.

In addition to sales training, we also provide customer service training, leadership and management training, telemarketing sales training, field service representative training, presentation training and negotiation training.

We educate people about the sales process, listening, asking questions, negotiating value, financial justification, return on investment, selling benefits, selling value, handling objections, closing, behavior styles, telephone sales, first impressions, negotiating tactics, concessions, power, intimidation, assumptions, creativity, presentations, hiring, coaching, and more.

Sales Concepts, Inc. celebrates over 27 years in business by continuing to offer cost-effective innovative training programs.

Your program is delivered by our best resource, sales and service training professionals who have experience in sales, service, leadership and management.
Price: $1,580.00
More Info: Contact Us For More Information
Share This: Share on Facebook


Share on Twitter


Share on Google+


Keywords For This Course:

effective telephone sales training, telephone sales strategies

Currently Scheduled Dates For This Seminar
There currently are no scheduled dates for this seminar. Please click here to search for another course.

It′s Not About Price: Value Selling In Today′s Markets And Moving Decision-Makers: Overcoming Stalls, Objections And Indecision
It′s Not About Price: Value Selling In Today′s Markets And Moving Decision-Makers: Overcoming Stalls, Objections And Indecision

How to Communicate with Tact and Professionalism
How to Communicate with Tact and Professionalism

Business Writing For Results Seminar
Business Writing For Results Seminar

Critical TeleSelling Sales Training Seminar
Critical TeleSelling Sales Training Seminar

Management Skills for Secretaries, Admin Assistants, &Support Staff
Management Skills for Secretaries, Admin Assistants, &Support Staff

How To Deliver Exceptional Customer Service
How To Deliver Exceptional Customer Service

Critical Selling Sales Training Seminar
Critical Selling Sales Training Seminar

The Ultimate Supervisor
The Ultimate Supervisor

Team-Building, Mentoring, And Coaching Skills For Managers &Supervisor
Team-Building, Mentoring, And Coaching Skills For Managers &Supervisor

Rules And Requirements For Employee Expense Reimbursements
Rules And Requirements For Employee Expense Reimbursements

The Complete Guide to E-mail Marketing: How to Create Successful, Spam-Free Campaigns to Reach Your Target Audience and Increase Sales
The Complete Guide to E-mail Marketing: How to Create Successful, Spam-Free Campaigns to Reach Your Target Audience and Increase Sales

The Complete Guide to Google Advertising—Including Tips, Tricks, &Strategies to Create a Winning Advertising Plan
The Complete Guide to Google Advertising—Including Tips, Tricks, &Strategies to Create a Winning Advertising Plan

 TheSalesTrainingCenter.com. 5755 North Point Parkway, Suite 228 | Alpharetta, GA 30022 | 770-410-0553 | support@TheSalesTrainingCenter.com
Copyright TheSalesTrainingCenter.com 2017 | Web Site Development by OTAU