TheSalesTrainingCenter.com provides CE (continuing education), professional development, and designation study courses for Sales Professionals
Course/Product Description
Title:

Call Center Management

SKU:PA-1006026
Format: Self-Study Course
Order:Qty:
Description:

As a supervisor, our Call Center Management training will enhance and improve your current skills in an important area where a successful performance brings profitability. Customers, customer service and knowledgeable call center staff all work hand in hand.

Call Center Management training courses are developed to raise the proficiency level of the management individual or team, which in turn brings the success level of the workforce to a new peak of operating efficiency.

Call Center Management Learning Objectives:

  • Involves Delivering Customer Satisfaction
  • Meeting Customer Expectations
  • How To Spot And Correct The Negative Areas Of Your Call Center Affecting The Positive Aspects
  • The Uses Of Technology And The Best Application Of Those Technologies
  • Metrics As They Pertain To Call Delivery
  • Response And Processing
  • Overall Performance
  • Areas Of Growth
  • Areas Of Failure

One simple enrollment into our Call Center Management training video brings all of this and more to you and your staff. The Call Center course is part of our soft skills training videos, encompassing a wide range of talents and skills necessary for office productivity and management.

Table of Contents

  • Setting Up and Staffing a Call Center
  • The Technology Behind Call Centers
  • Dealing with Turnover and Motivating the Team
  • Managing Employees
  • Managing Customers
  • Focusing on Service
  • Communicating with Senior Management

Videos on DVD
For a greater degree of portability, Call Center Management training videos are the answer. Self-paced in nature, lightweight, and packed with the same information of call processing, proper customer contact and service, call center metrics, performance issues, the handling of difficult situations, interpersonal skills, product knowledge, and more.

Call Center Management training course allows anyone to train during their free time in a self-paced format. The subject materials also serve as a perfect reference source of available courseware whenever you need to refresh or research a particular topic for clarity or discussion.

About The Provider: K Alliance provides computer based training (CBT) and online computer training videos.

We offer a complete e-learning solution in the form of either dvd, CD, intranet, or online training video courseware.

Our self-paced computer training videos include hundreds of choices in topics such as IT Training, Certification Training, Desktop Office and Soft Skills. No matter which method you prefer, K Alliance has courses to help you achieve your elearning goals.
Price: $149.00
More Info: Contact Us For More Information
Order:Qty:
Share This: Share on Facebook


Share on Twitter


Share on Google+


Keywords For This Course:

call center management

It′s Not About Price: Value Selling In Today′s Markets And Moving Decision-Makers: Overcoming Stalls, Objections And Indecision
It′s Not About Price: Value Selling In Today′s Markets And Moving Decision-Makers: Overcoming Stalls, Objections And Indecision

How to Communicate with Tact and Professionalism
How to Communicate with Tact and Professionalism

Business Writing For Results Seminar
Business Writing For Results Seminar

Critical TeleSelling Sales Training Seminar
Critical TeleSelling Sales Training Seminar

Management Skills for Secretaries, Admin Assistants, &Support Staff
Management Skills for Secretaries, Admin Assistants, &Support Staff

How To Deliver Exceptional Customer Service
How To Deliver Exceptional Customer Service

Critical Selling Sales Training Seminar
Critical Selling Sales Training Seminar

The Ultimate Supervisor
The Ultimate Supervisor

Team-Building, Mentoring, And Coaching Skills For Managers &Supervisor
Team-Building, Mentoring, And Coaching Skills For Managers &Supervisor

Rules And Requirements For Employee Expense Reimbursements
Rules And Requirements For Employee Expense Reimbursements

The Complete Guide to E-mail Marketing: How to Create Successful, Spam-Free Campaigns to Reach Your Target Audience and Increase Sales
The Complete Guide to E-mail Marketing: How to Create Successful, Spam-Free Campaigns to Reach Your Target Audience and Increase Sales

The Complete Guide to Google Advertising—Including Tips, Tricks, &Strategies to Create a Winning Advertising Plan
The Complete Guide to Google Advertising—Including Tips, Tricks, &Strategies to Create a Winning Advertising Plan

 TheSalesTrainingCenter.com. 5755 North Point Parkway, Suite 228 | Alpharetta, GA 30022 | 770-410-0553 | support@TheSalesTrainingCenter.com
Copyright TheSalesTrainingCenter.com 2017 | Web Site Development by OTAU