Call Center Management
As a supervisor, our Call Center Management training will enhance and improve your current skills in an important area where a successful performance brings profitability. Customers, customer service and knowledgeable call center staff all work hand in hand.
Call Center Management training courses are developed to raise the proficiency level of the management individual or team, which in turn brings the success level of the workforce to a new peak of operating efficiency.
Call Center Management Learning Objectives:
- Involves Delivering Customer Satisfaction
- Meeting Customer Expectations
- How To Spot And Correct The Negative Areas Of Your Call Center Affecting The Positive Aspects
- The Uses Of Technology And The Best Application Of Those Technologies
- Metrics As They Pertain To Call Delivery
- Response And Processing
- Overall Performance
- Areas Of Growth
- Areas Of Failure
One simple enrollment into our Call Center Management training video brings all of this and more to you and your staff. The Call Center course is part of our soft skills training videos, encompassing a wide range of talents and skills necessary for office productivity and management.
Table of Contents
- Setting Up and Staffing a Call Center
- The Technology Behind Call Centers
- Dealing with Turnover and Motivating the Team
- Managing Employees
- Managing Customers
- Focusing on Service
- Communicating with Senior Management
Videos on DVD
For a greater degree of portability, Call Center Management training videos are the answer. Self-paced in nature, lightweight, and packed with the same information of call processing, proper customer contact and service, call center metrics, performance issues, the handling of difficult situations, interpersonal skills, product knowledge, and more.
Call Center Management training course allows anyone to train during their free time in a self-paced format. The subject materials also serve as a perfect reference source of available courseware whenever you need to refresh or research a particular topic for clarity or discussion.
|About The Provider:
||K Alliance provides computer based training (CBT) and online computer training videos.
We offer a complete e-learning solution in the form of either dvd, CD, intranet, or online training video courseware.
Our self-paced computer training videos include hundreds of choices in topics such as IT Training, Certification Training, Desktop Office and Soft Skills. No matter which method you prefer, K Alliance has courses to help you achieve your elearning goals.
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|Keywords For This Course:|
call center management
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