The Outstanding Receptionist (morning)

No matter how busy you are, your organization depends on you to project a professional image, a first impression people will remember and respect for months to come.

In just a half-day, you will discover how to improve your skills and better support everyone in your organization — right up to the managing director. You also will learn how to manage the stress that comes naturally with your hectic schedule, and enjoy your job more in the process.

This program is packed with the tools and techniques receptionists need to face challenges confidently, tackle growing responsibilities, and maintain composure amidst chaos.

You will learn to manage your time better...deal with all types of people...handle conflict with tact and poise...and make a positive and polished first impression.

You'll Learn Ways To:

• Perfect your telephone skills
• Project an image that commands respect
• Improve your customer service
• Be more than "just a receptionist"

AGENDA

• Ways to stay fresh, alert, and sincere all day long
• The best ways to greet, interrupt, or transfer people on the telephone
• How to be more assertive, yet polite
• How to make sure you always have coverage for breaks, holidays, training, and sick leave
• Exercises you can do at your desk to relieve tension
• How to develop a reference book that keeps valuable information at your fingertips
• Ways to deal with people who demand too much, ramble on, are confused, or seem too aggressive
• Cross-training: how to expand your role in the company

Morning and Afternoon Sessions Available; Enroll Today!